Our retirement living standards
We always put our customers first and our commitment to personal service and driving up standards sets us apart from our competitors.
We are proud that all our senior management team are highly experienced and qualified experts in their field, as well as being members of recognised and regulated bodies including:
Royal Institution of Chartered Surveyors (RICS)
Institute of Residential Property Management (IRPM)
National Association of Estate Agents (NAEA)
We are also an active and leading member of the Association of Retirement Housing Managers (ARHM) and wholeheartedly support its determination to improve standards across our industry.
A comprehensive approach
We adhere to high standards across all aspects of our business to ensure:
robust financial management
transparent accountability and value for money
strict monitoring of maintenance contracts including regular visits
stringent health and safety procedures
compliance with all legal and regulatory requirements
ongoing staff training
Award winning services
We were triple silver winners in the prestigious annual awards ceremony run by the Association of Retirement Housing Managers in 2011.
We are particularly proud of these awards because they are judged by our customers via surveys carried out by independent consultants.
The results reflect Goldsborough Estates’ commitment to our customers’ best interests. The awards were for:
Customer participation in management and decision making
Satisfaction with the overall service provided
Value-for-money service charges
Many staff have also won Bupa Personal Best and Community Champion awards. In addition, our own regular resident surveys continue to show improved satisfaction scores.
In November 2014 we were short-listed "finalists" in the prestigious the Negotiator Awards, in the Property Management Company of the Year category.
We were also awarded "Most outstanding retirement housing manager in the World 2014 and also UK 2014" by Over 50's Housing Weekly at an awards ceremony attend by representatives from the UK, America, Canada, Holland and the Philipines.
At the Elderly Accommodation Counsel's (EAC) Awards 2017 Michelle Buccilli, GEL's Sales & Legal Manager was proud to accept an award for 'Pre-Sales Information' provided to our Leaseholders and incoming residents, prior to and during the sale transaction. This includes providing details of fees payable to the Landlord/Managing agent along with the Estate Agency fees incurred during the sale process. Goldsborough Estates pride ourselves in the level of transparency we provide to our customers with regard to leasehold property information.