Links
Association of Retirement Housing Managers (ARHM) www.arhm.org
Elderly Accommodation Council (EAC) www.housingcare.org
Age Concern England www.ace.org.uk
Help the Aged www.helptheaged.org.uk
Useful contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
Age Concern England
Tel 020 8679 8000 Freephone 0808 808 6060 (for verbal advice) Freephone 0800 009966 (for factsheets)
Astral House, 1268 London Road SW16 4ER
For advice and information on a wide range of issues to make life more enjoyable and fulfilling for older people.
Alzheimer's Disease Society
Helpline 0845 300 0336 Tel 020 7306 0606 Fax 020 7306 0808
Email info@alzheimers.org.uk
Gordon House, 10 Greencoat Place, London SW1P 1PH
For support, information, advice and local services for those looking after someone with dementia.
Arthritis Care
Tel 020 7916 1500 Freephone HELPLINE (0808 8004050)
Fax 020 7916 1505
8 Stephenson Way, London NW1 2HD
For people with arthritis, helping to promote their health, well being and independence.
Assisted living properties
Freephone 0800 731 6287 Fax 0113 239 0555
Goldsborough Estates, Bridge House, Outwood Lane,
Horsforth, Leeds LS18 4UP
For further information on Bupa Assisted Living properties.
Association of Retirement Housing Managers
Tel/Fax 020 7820 1839
3rd Floor, 89 Albert Embankment, London SE1 7TP
An organisation that provides a strict code of conduct for the profession. Can supply a list of national members.
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Benefits enquiry line
(Department of Social Security) Freephone 0800 882200
For information on all benefits for the disabled and their carers, including Disability living allowance.
British Diabetic Association
Tel 020 7323 1531 HELPLINE 020 7636 6112 Fax 020 7637 3644
10 Queen Anne Street, London W1G 9LH
A charity that helps people with diabetes and supports diabetes research.
British Red Cross Society
Tel 020 7235 5454 Fax 020 7245 6315
9 Grosvenor Crescent, London SW1X 7EJ
Services available from local centres include: home nursing, transport, holidays, equipment loan for frail elderly people, home from hospital schemes, domiciliary and respite care.
Bupa MediCall
0839 100300
For pre-recorded information on a wide range of medical concerns and complaints. You don't have to be a Bupa member to call for free advice.
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Care Homes
Tel 0113 381 6208
Bupa Care Services, Bridge House, Outwood Lane, Horsforth, Leeds LS18 4UP
For further details on Bupa Care Homes.
Citizen's Advice Bureau (cab)
Details available from your telephone directory or library.
Careaware
Help and advice line 08705 134925 Fax 0161 787 8560
P.O.Box 8, Manchester, M30 9NY
A public information and advisory service specialising in the issues relating to long term care.
Centres for disabled living
- see Disabled Living Centres Council.
Cruse Bereavement Care
Tel 020 8940 4818 Helpline 08457 585565 Fax 020 8940 7638
Cruse House, 126 Sheen Road, Richmond, Surrey TW9 1UR
Offers a counselling service and practical advice after bereavement.
There are 190 groups in the country.
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Department of Social Security (dss)
- see Benefits Enquiry Line.
Disability benefits helpline
- see Benefits Enquiry Line
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Elderly Accommodation Council
Tel 020 7820 1343 Fax 020 7820 3970
e-mail enquiries@e-a-c.demon.co.uk
3rd Floor, 89 Albert Embankment, London SE1 7TP
Provides advice on finding and paying for all types of housing for older people, including sheltered housing, residential care and nursing homes - and homes which accept people with mental and physical disabilities.
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Fixed price surgery
Tel 0845 600 8822
For further information and to obtain a guide price for an operation in a Bupa Hospital.
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Help the Aged
Tel 020 7278 1114 Senior Line 0808 800 6565 Fax 020 7278 1116
207-221 Pentonville Road, London N1 9UZ
Provides practical support to help older people to lead independent lives, especially the frail, isolated and poor.
Health information service Freephone
- see NHS Health Information Service.
Health screening
Freephone 0800 616029 Fax 020 7713 5407
Bupa Health Screening, Battle Bridge House,
300 Grays Inn Road, London WC1A 8DU
For further information on a range of health screens designed to detect potential problems before they become life threatening.
Home care services
Strand Nurses Bureau
Tel 020 7836 6396 Fax 020 7240 6324
Brettenham House, 1 Lancaster Place, London WC2E 2RN
Providers of the highest quality nurses and carers to your own home in London and live-in service available countrywide.
Hospice information service
Tel 020 8778 9252
St Christopher's Hospice, 51-59 Lawrie Park Road, Sydenham,
London SE26 6DZ
Provides information on hospices in the UK and overseas.
Huntington's Disease Association
Tel 020 7223 7000 Fax 020 7223 9489
108 Battersea High Street, London SW11 3HP
Puts people in touch with their local regional adviser who can offer advice, support and family visits.
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Independent Financial Advisers Promotion ltd
Tel 0117 971 1177 Fax 0117 972 4509
17-19 Emery Road, Brislington, Bristol BS4 5PF
Provides names of independent financial advisers in your area.
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Laundry
Some Social Services departments provide a laundry service for people with incontinence, or who cannot manage their laundry for other reasons. Ask if such a service is available in your area.
Law Centres Federation
Tel 020 7387 8570 Fax 020 7387 8368
Duchess House, 18-19 Warren Street, London W1P 5DB
Provides a list of local law centres, which can give free advice on various legal problems including welfare rights, housing and employment.
Local Authority charges for domiciliary and day care
Tel 020 7696 5610 Fax 020 7696 6930
The Coalition on Charging, C/O Campaigns Department,
Mencap National Centre, 123 Golden Lane, London EC1Y 0RT
A group of charities who are concerned with Local Authority charges for domiliciary and day care, have produced a free explanatory booket called "Campaign Guide".
Local health services
Your local Community Health Council is an organisation which can help provide information about local health services. You can find their address at the local Citizen's Advice Bureau or in the telephone directory under "Community Health Council".
Long term care funding
Freephone 0800 092 9611
Bupa Health Assurance, Intercity House, 6th Floor,
Victoria Street, Bristol BS1 6BW
Can provide further information on long term care funding services offered by Bupa.
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Macmillan Cancer Relief information line
Tel 0845 6101 6161 Fax 020 7840 7841
89 Albert Embankment, London SE1 7UQ
Provides callers with information on Macmillan services and activities.
Meals on Wheels
There are many different types of meals on wheels services available. Your Local Authority often runs these, so try contacting your Social Services department. Or contact organisations like your local WRVS or Age Concern.
MIND (National Association for Mental Health)
Tel 020 8519 2122 Information Lines: 020 8522 1728 (Greater London),
08457 660163 (out of London)
Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity working for everyone with experience of mental distress.
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NHS Direct
Tel 0845 4647
There are trained and experience staff, ready to help with any health query you may have.
Altenatively, you can phone and ask for access to the Health Information Tapes Service which provides recorded health information on over 400 topics, 24 hours a day, 7 days a week.
National Register of Carers
Tel 0151 707 9996 Fax 0151 707 9995
26 Century Building, Tower Street, Liverpool L69 7PA
Provides a register of carers whose details have been thoroughly vetted.
Nursing services
Bupa Nursing Tel 0113 381 6100 Fax 0113 381 6060
5-6 Woodside Court, Clayton Wood Rise, Horsforth,
Leeds LS16 6RF
Provides trained nurses who can give medical care at home and in retirement & assisted living properties.
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Public Guardianship Office
Tel 020 7664 7300 Fax 020 7664 7702
Stewart House, 24 Kingsway,
London WC2B 6JX
They provide information on the registration of Enduring Powers of Attorney and aspects of the work of the Court of Protection. They can give guidance and information, but not legal advice.
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Retirement developments
Freephone 0800 731 6287 Fax 0113 239 0555
Goldsborough Estates, Bridge House, Outwood Lane,
Horsforth, Leeds LS18 4UP
Can be contacted for further information on Goldsborough Estates retirement properties (part of Bupa Care Services)
Royal Association for Disability and Rehabilitation (RADAR)
Tel 020 7250 3222 Fax 020 7250 0212
12 City Forum, 250 City Road, London EC1V 8AS
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.
Royal National Association for the Blind (RNIB)
Tel 020 7388 1266 Helpline 08457 669999
224 Great Portland Street, London W1N 6AA
Provides information, support and advice for anyone with a serious sight problem.
Royal National Institute for Deaf people (RNID)
Tel 020 7296 8000 Helpline 0808 808 0123
19-23 Featherstone Street, London EC1Y 8SL
Provides information, residential care, interpreting service, training, special telephone service and environmental aids.
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The Samaritans
Tel 08457 90 9090 email: jo@samaritans.org name revealed,
@samaritans.anon.twwells.com provides complete anonymity.
10 The Grove, Slough SL1 1QP
Available 24 hours a day, offering confidential emotional support to those in crisis and in danger of taking their own lives.
Self-pay hospitals
Tel 0845 600 8822 for general enquiries or to be automatically put through to your nearest Bupa hospital.
Bupa Hospitals, Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA
Can provide more information about self-pay operations and Bupa hospitals.
Seniorline
Tel 0808 800 6565
Run by Help the Aged to provide advice and information for older people and their carers.
SHOC - Sheltered and Retirement Housing Owners Confederation
Tel 020 7604 4826
P.O. Box 321 Edinburgh EH9 2QA
Provides advice for Scottish sheltered homeowners.
SORL - Society of Retired Leaseholders in Sheltered Housing
70 Thurlow, Lowton Warrington WA3 2QN Tel 01942 676572
email: www.sorl.org
Social services department
You can find the telephone number of your Social Services
Department through the Town Hall, or in the telephone directory
Under the name of your Local Authority (either London or Metropolitan
Borough, County or District Council, or Unitary Authority).
Specialist nursing
- see also Nursing Services
Specialist nursing or care at home for people with a terminal illness, may be available through Macmillan nurses provided by Cancer Relief, and Marie Curie Foundation nurses, or from a local hospice. Ask your doctor if there is local support of this kind.
The Stroke Association
Advice line 0845 3033 100 Fax 020 7490 2686
Stroke House, 123-127 Whitecross Street, London EC1Y 8JJ
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.
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Travel
For information about travel concessions in your area and how to apply. Contact your Local Authority, the local Citizen's Advice Bureau or your local Age Concern group.
Tripscope
Tel 08457 585 641 Fax 0117 939 7736
e-mail: tripscope@cablenet.co.uk
Vassell Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ
Does not provide transport but gives advice and information about travel and transport for elderly and disabled people.
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Women's Royal Voluntary Service
Tel 01235 442900 Fax 01235 861166
Milton Hill House, Milton Hill, Oxfordshire OX13 6AD
A nation-wide network of community services, consisting of 112,000 male and female volunteers. Provides differing services from group to group, but examples include Meals on Wheels, Housebound Library, Clubs for the elderly, Luncheon Clubs and social transport e.g. for hospital, dental and optician appointments.
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